Inside Sales Representative - FANTASTIC TEAM!

Seaford, DE posted on September 25

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​​The​ ​Customer​ ​Experience​ ​Specialist​ ​will​ ​develop​ ​sales​ ​relationships​ ​with​ ​businesses​ ​or​ ​individuals​ ​to  promote​ ​all​ ​lines​ ​of​ ​business​ ​for​ ​the​ ​company.​ ​The​ ​incumbent​ ​will​ ​generate​ ​sales​ ​of​ ​represented​ ​products​ ​and​ ​support  existing​ ​clients,​ ​generate​ ​new​ ​clients,​ ​quote​ ​and​ ​enter​ ​orders,​ ​as​ ​well​ ​as​ ​assist​ ​with​ ​general​ ​customer​ ​service​ ​questions  and​ ​needs.       Description​ ​of​ ​Duties​ ​and​ ​Tasks​:    ●Responsible​ ​for​ ​developing​ ​a​ ​customer​ ​base​ ​for​ ​waste​ ​divisions​ ​and​ ​assisting​ ​the​ ​other​ ​divisions​ ​as​ ​needed.   ●Acquire​ ​account​ ​confirmations​ ​and​ ​complete​ ​all​ ​paperwork​ ​needed​ ​to​ ​finalize​ ​the​ ​sales.  ●Follow​ ​up​ ​on​ ​web​ ​leads,​ ​sales​ ​leads​ ​and​ ​utilize​ ​the​ ​CRM​ ​system​ ​for​ ​lead​ ​management.   ●Follow​ ​up​ ​with​ ​customers​ ​after​ ​the​ ​sale​ ​to​ ​ensure​ ​complete​ ​satisfaction,​ ​and​ ​ask​ ​for​ ​referrals.  ●Work​ ​with​ ​division​ ​staff​ ​to​ ​increase​ ​profitable​ ​new​ ​business​ ​and​ ​exceed​ ​customer​ ​expectations.  ●Attend​ ​periodic​ ​sales​ ​meetings,​ ​training​ ​seminars,​ ​corporate​ ​events,​ ​trade​ ​shows​ ​and​ ​fairs​ ​as​ ​requested​ ​by  management.  ●Answer​ ​incoming​ ​calls​ ​as​ ​well​ ​as​ ​make​ ​outbound​ ​calls​ ​for​ ​sales​ ​opportunities​ ​and​ ​leads​ ​as​ ​well​ ​as​ ​other  customer​ ​service​ ​functions​ ​and​ ​necessities.   ●Emphasize​ ​the​ ​company​ ​goal​ ​of​ ​paperless​ ​billing​ ​and​ ​converting​ ​existing​ ​customers​ ​to​ ​paperless​ ​methods.       Skills:     ●Ability​ ​to​ ​establish​ ​and​ ​maintain​ ​interpersonal​ ​relationships​ ​through​ ​developing​ ​constructive​ ​and​ ​cooperative  relations​ ​with​ ​others,​ ​and​ ​maintaining​ ​them​ ​over​ ​time.  ●Ability​ ​to​ ​drive​ ​and​ ​conduct​ ​cold​ ​calls​ ​on​ ​potential​ ​commercial​ ​clients​ ​within​ ​an​ ​assigned​ ​territory.  ●Ability​ ​to​ ​sell​ ​and​ ​influence​ ​others​ ​–​ ​convincing​ ​others​ ​to​ ​buy​ ​propane​ ​services.  ●Ability​ ​to​ ​respond​ ​to​ ​new​ ​business​ ​inquiries/appointments​ ​during​ ​evening​ ​and​ ​weekend​ ​hours.  ●Possess​ ​verbal​ ​and​ ​written​ ​communication​ ​skills.  ●Proficient​ ​in​ ​computer​ ​applications.  ●Strong​ ​data​ ​entry​ ​and​ ​clerical​ ​skills.    Knowledge:    ●Possess​ ​and​ ​process​ ​information​ ​–​ ​identifying​ ​commercial​ ​and​ ​construction​ ​information.  ●Strong​ ​communication​ ​and​ ​interpersonal​ ​skills.  ●Ability​ ​to​ ​work​ ​well​ ​as​ ​a​ ​team​ ​with​ ​division​ ​personnel​ ​and​ ​customers.  ●General​ ​knowledge​ ​of​ ​the​ ​Supply​ ​Chain​ ​processes,​ ​internal​ ​processes​ ​unique​ ​to​ ​Peninsula.  ●Proven​ ​teamwork​ ​skills​ ​and​ ​the​ ​ability​ ​to​ ​motivate​ ​sales​ ​and​ ​customer​ ​care​ ​team.  ●Skilled​ ​to​ ​handle​ ​customer​ ​complaints.  ●Knowledge​ ​of​ ​customer​ ​service​ ​principles​ ​and​ ​best​ ​practices.  ●Knowledge​ ​of​ ​call​ ​center​ ​telephone​ ​systems​ ​and​ ​technology,​ ​computer​ ​literacy.  ●Utilize​ ​creative​ ​problem​ ​solving​ ​skills​ ​to​ ​provide​ ​customers​ ​with​ ​best​ ​solutions​ ​to​ ​meet​ ​their​ ​needs.    Computer​ ​Skills​:    Demonstrate​ ​proficiency​ ​using​ ​standard​ ​office​ ​software​ ​applications​ ​for​ ​business​ ​planning,​ ​work​ ​scheduling,​ ​and​ ​automation.    ●Microsoft​ ​Word,​ ​Excel,​ ​and​ ​Power​ ​Point. 

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Full-time